Business / Operations Systems Specialist

Freelance services

I design simple, repeatable systems — workflow design, process documentation, and SOPs — that help people get work out of their heads and into something that actually holds up.

What I do

Services

Workflow & Operations Systems

Turning scattered tasks, handoffs, and processes into a clear operating system your team can actually follow.

·Current workflow review and process mapping
·Redesigned workflows with clear stages and ownership
·Central operations dashboard
·Implementation and handoff walkthrough

Client Onboarding & Delivery Systems

Creating a repeatable path from new client to completed project, so important steps don't live in someone's head.

·Client onboarding pipeline
·Onboarding checklists and templates
·Project creation and handoff workflow
·Client and project tracking
·Team-facing onboarding SOPs

Content Production Systems

A structured content pipeline that makes it easy to see what needs to happen, who's responsible, and what's ready to publish.

·Content production pipeline
·Stage, owner, priority, and deadline tracking
·Planning, scripting, editing, review, and publishing workflows
·Content calendar and production views
·Templates for recurring content work

SOP & Knowledge Systems

Turning recurring work and scattered knowledge into clear processes your team can find, follow, and maintain.

·Documentation of core processes
·Practical SOP templates
·Organized knowledge base
·Process ownership and maintenance structure
·Team walkthrough and handoff

Workspace & Notion Systems

Designing the structure behind your workspace so your tools support the way your business actually works.

·Workspace architecture
·Databases, relations, views, and dashboards
·Templates for recurring work
·Permissions and team structure
·Onboarding guide for your team

Workflow Audit & Redesign

Not sure what needs fixing? I'll map how work currently happens, identify friction and duplication, and propose a simpler structure.

·Current-state workflow audit
·Bottleneck and duplication analysis
·Recommended system architecture
·Prioritized improvement plan

Automation & Integrations

Connecting the systems you already use so repetitive work can happen automatically, without adding unnecessary complexity.

·Automation opportunity audit
·Integration architecture
·Make / n8n / Zapier workflows
·Automated notifications, handoffs, and data flows

Multi-Tool Operations Systems

Workflow systems built across the tools your team already uses, rather than forcing your business into one platform.

·Asana, ClickUp, Monday.com, and similar workspace systems
·Cross-tool workflow design
·Migration and restructuring
·Tool-specific implementation

Proof of work

Case studies

Real engagements, documented honestly — problem, diagnosis, the system built, and what actually happened, with screenshots where it's useful to see the work directly.

Small content business / creator team — portfolio/demo project

Northstar Media — Content Production System

A content production system designed to make the entire journey from idea to publication visible, organized, and easier to manage.

Read the case study

Small creative agency — portfolio/demo project

Northstar Creative — Internal Operations System

A centralized operations system designed to give a small creative team one clear place to manage clients, projects, tasks, SOPs, and day-to-day operations.

Read the case study

Small creative studio — portfolio/demo project

Apex Studio — Client Onboarding & Project Initiation System

A client onboarding system designed to take a new client from first steps to project-ready without relying on scattered messages, memory, or manual chasing.

Read the case study

Work with me

Want your business's workflow to feel less like it depends on memory?

I'm early in this practice, and I'd rather say that plainly than pretend otherwise. What I can promise is real attention: a proper diagnosis before any system gets designed, and a system built to survive your actual week, not an idealized one.

Start a conversation